Terms Of Use

Effective Date: February 01, 2025

IMPORTANT NOTICE:

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.

1. DEFINITIONS

  • “VamoHome” refers to VamoHome’s phone-based matching service.
  • “Company” refers to AMKLO LLC, the owner and operator of VamoHome.
  • “Service Providers” refers to independent home improvement professionals.
  • “Platform” refers to our phone-based matching system and related technologies.
  • “Services” refers to our connection and matching services.
  • “User,” “you,” or “your” refers to individuals using our Services.

2. ACCEPTANCE OF TERMS

By using VamoHome’s services, you agree to these Terms of Use (“Terms”). If you don’t agree, please don’t use our Services.

2.1 Eligibility Requirements

You confirm that:

  • You are at least 18 years old.
  • You can form a legal contract.
  • You will follow applicable laws.
  • You will provide truthful information.

3. OUR SERVICES

3.1 Platform Services

VamoHome helps homeowners by:

  • Operating a professional call center for service matching.
  • Connecting you with local home improvement experts through qualified agents.
  • Partnering with affiliate networks to expand service offerings.
  • Providing rapid qualification and connection with trusted professionals.
  • Facilitating free service quotes through direct phone connections.
  • Using technology to enhance your service experience.

3.2 Call Center Services

We partner with leading U.S.-based call centers to provide:

  • Nationwide call handling through multiple service locations.
  • Professional call handling by trained agents.
  • User qualification and needs assessment.
  • Direct connection to service providers.
  • Quality assurance monitoring and call recording for service improvement.
  • Secure information handling.

You acknowledge that your calls will be handled by our trusted third-party call center partners who operate under strict service and confidentiality agreements.

3.3 Affiliate Marketing

You acknowledge that:

  • You may be referred to our service through affiliate marketers.
  • These affiliates may receive compensation for successful referrals.
  • Affiliates must clearly disclose their marketing relationship with us.
  • Your service quality remains the same regardless of referral source.
  • We maintain direct responsibility for all service delivery.
  • All service terms and conditions apply equally to all users.

3.4 Service Limitations

We do not:

  • Perform any home improvement work.
  • Directly employ service providers.
  • Guarantee provider availability or conduct background checks.
  • Promise specific results or verify provider credentials.

3.5 Independent Professionals

All service providers are independent professionals, not VamoHome employees. We:

  • Don’t control their operations or guarantee their work.
  • Don’t handle disputes between you and providers.
  • Aren’t part of your agreement with any provider.

4. TECHNOLOGY USE

4.1 Service Tools

We utilize various technologies including:

  • Call recording and quality monitoring systems.
  • Voice analytics and AI-powered services.
  • IVR (Interactive Voice Response) systems.
  • Call routing and automated communication systems.

4.2 Data Collection

We collect information through:

  • Phone calls and call recording systems.
  • Voice verification and other automated systems.
  • Our communication systems.

5. YOUR RESPONSIBILITIES

5.1 Information Accuracy

You agree to:

  • Provide accurate contact information.
  • Submit truthful project details.
  • Keep information current and respond to service communications.

5.2 Prohibited Activities

You must not:

  • Submit false information or misuse our Services.
  • Circumvent security measures or harass our representatives.
  • Use automated systems without permission.
  • Interfere with Service operation.

7. PRIVACY AND DATA

7.1 Information Sharing

We share information with service professionals, technology providers, call analytics services, voice processing services, and platform optimization services.

7.2 Security Measures

We implement industry-standard security, call encryption, access controls, and regular monitoring to protect your data.

8. INTELLECTUAL PROPERTY

8.1 Ownership

AMKLO LLC owns all Service content including trademarks, logos, voice recordings, software, and other service elements.

8.2 Usage Rights

The use of our Services is for personal, non-commercial purposes only. No reproduction or distribution of our intellectual property is permitted.

9. DISCLAIMERS

9.1 Service Disclaimer

Our Service is provided “as is” and “as available” without any warranties, express or implied.

9.2 Provider Disclaimer

We do not guarantee the quality of work, verify credentials, accept liability for, or guarantee outcomes from any Service Provider.

10. LIABILITY LIMITS

10.1 Damages

To the fullest extent permitted by law, VamoHome and AMKLO LLC are not liable for any direct, indirect, consequential, special, or punitive damages arising from your use of the Services.

10.2 Maximum Liability

Our maximum liability to you for any claims is limited to the lesser of the total amount you paid us in the 12 months prior to the claim, or $500.

11. DISPUTE RESOLUTION

11.1 Arbitration

All disputes arising from these Terms shall be resolved through binding arbitration in New Mexico.

11.2 Class Action Waiver

YOU AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. NO CLASS ACTIONS ARE PERMITTED.

12. GENERAL PROVISIONS

12.1 Updates

These Terms may change. We will provide notice via call or text. Your continued use of the Services after updates constitutes acceptance.

12.2 Governing Law

These Terms are governed by the laws of the State of New Mexico.

13. CONTACT INFORMATION

VamoHome (A Brand of AMKLO LLC)
Email: Support@vamohome.com