Privacy Policy

Effective Date: February 06, 2025

1. INTRODUCTION

Welcome to VamoHome.com (“Website”). This Privacy Policy (“Policy”) explains how VamoHome, a brand of AMKLO LLC (“we,” “our,” or “us”), handles your personal information. By using our services, you agree to this Policy.

1.1 About Our Services

We connect homeowners with qualified home improvement professionals through our phone-based matching platform. Our service facilitates instant connections between users seeking home improvement services and trusted professionals through a quick phone qualification process.

2. INFORMATION COLLECTION

2.1 Information You Provide

When requesting services through our phone system, you may provide:

  • Full name
  • Phone number
  • Property address
  • Project details
  • Homeownership status
  • Service preferences

2.2 Automatic Collection

During phone calls, we automatically collect:

  • Phone number
  • Call duration
  • Call timestamp
  • Geographic location (based on area code)
  • Call interaction patterns
  • Service request details
  • Voice recordings (with consent)

2.3 Call Technologies

We use various technologies to improve your experience:

  • Call recording and tracking systems
  • IVR (Interactive Voice Response) systems
  • Voice analytics tools
  • Call quality monitoring systems
  • Automated dialing systems
  • Voice verification tools
  • Call routing technology

3. HOW WE USE YOUR INFORMATION

3.1 Primary Uses

  • Connect you with service professionals
  • Process service requests
  • Conduct phone-based qualification
  • Verify information
  • Improve our services
  • Prevent fraud
  • Enhance user experience
  • Analyze call performance

3.2 Communications

We may contact you through:

  • Phone calls (including automated systems)
  • Text messages
  • IVR systems
  • AI-generated or pre-recorded messages

These communications are primarily for:

  • Connecting you with service professionals
  • Verifying your information
  • Processing privacy requests
  • Service-related notifications
  • Important updates about your requests

4. INFORMATION SHARING

4.1 Service Providers and Partners

We share information with:

  • Third-party call center service providers
  • Affiliate network partners and their representatives
  • Home improvement professionals
  • Identity verification services
  • Call center technology providers
  • Voice processing services
  • Service matching providers
  • Trusted industry professionals

4.2 Call Center Operations

We partner with leading U.S.-based call centers who:

  • Operate nationwide with multiple locations across the United States
  • Receive and handle incoming calls on our behalf
  • Collect and verify user information
  • Qualify users for specific services
  • Match users with appropriate professionals
  • Follow strict data protection protocols
  • Adhere to our privacy and security standards
  • Record calls for quality assurance
  • Operate under confidentiality agreements
  • Maintain industry-leading service standards

4.3 Marketing and Affiliate Relationships

We work with marketing affiliates who:

  • May refer you to our services through their marketing channels
  • Receive compensation for successful referrals
  • Must disclose their affiliate relationship with us
  • Follow our privacy and security requirements
  • Are bound by confidentiality obligations
  • Must protect any user information they access

4.4 Business Operations

We may share data with:

  • Call analytics providers
  • Customer service tools
  • Voice technology platforms
  • Security services
  • Quality assurance services

4.5 Legal Requirements

We may disclose information:

  • To comply with laws
  • To respond to legal requests
  • To protect rights and safety
  • During business transfers

5. YOUR PRIVACY RIGHTS

5.1 General Rights

You can:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Opt-out of marketing
  • Request call recordings
  • Opt out of information sharing

5.2 California Residents

Additional rights include:

  • Know what personal information is collected
  • Know if personal information is shared
  • Opt-out of information sharing
  • Request data deletion
  • Non-discrimination rights

5.3 Communication Preferences

Opt-out options for:

  • Marketing calls
  • Text messages
  • Automated calls
  • Pre-recorded messages
  • Call recording

5.4 Verification Process

When you submit privacy requests, we may need to verify your identity by:

  • Voice verification
  • Phone number verification
  • Security questions
  • Callback verification

6. DATA SECURITY

6.1 Protection Measures

We implement:

  • Call encryption
  • Access controls
  • Voice data protection
  • Regular security updates
  • Employee training
  • Data minimization
  • Advanced call monitoring

6.2 Data Retention

We keep information:

  • As long as needed for service
  • As required by law
  • Until you request deletion
  • Per call recording regulations

7. ADDITIONAL CONSIDERATIONS

7.1 Children’s Privacy

  • Services not intended for under 18
  • No knowing collection of minor data
  • Immediate deletion if discovered

7.2 Call Recording Notice

  • Calls may be recorded for quality and training
  • Option to opt-out of recording
  • Secure storage of recordings
  • Limited access to recordings

7.3 Policy Updates

  • Regular policy reviews
  • Notice of material changes
  • Continued use means acceptance

8. CONTACT INFORMATION

VamoHome (A Brand of AMKLO LLC)
Support: Support@vamohome.com
Privacy Concerns: Privacy@vamohome.com
Data Requests: DataRequests@vamohome.com

For privacy questions or to exercise your rights, contact us using the information above.